Shipping Information
At VELOURA-STOP, we work to make your shopping experience as smooth as possible, from checkout to delivery.
Order Processing
Orders are processed after successful payment confirmation. Processing times may vary depending on product availability and order volume.
Delivery Times
Estimated delivery times depend on the destination, shipping method, and product. Delivery dates are estimates and may be affected by customs, weather, carrier delays, or other circumstances beyond our control.
Tracking
Once your order has been shipped, tracking information will be provided when available.
Incorrect Address
Please carefully check your shipping information before placing your order. VELOURA-STOP is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided by the customer.
Delivery Issues
If your package arrives damaged, contains the wrong product, or an item is missing, please contact us promptly with your order number and supporting photos.
Important
Please note that all purchases are final. We do not accept returns or refunds after purchase, except where required by applicable law or where we approve a resolution for a damaged, defective, incorrect, or missing item.